We get these questions a lot. Here are our best answers...
Do you provide cleaning supplies, or do I need to have them on hand?
We come fully equipped with our own high-quality cleaning supplies and equipment, so you don't have to worry about a thing.
What happens if I need to cancel or reschedule my cleaning appointment?
Life happens, and we understand that. Just give us a call at least 24 hours in advance, and we'll be happy to accommodate any changes to your appointment schedule.
What if I have pets at home? Are your cleaning products pet-friendly?
We're pet lovers too! Our cleaning products are selected with both effectiveness and pet safety in mind. Rest assured, your furry friends will be well taken care of during our visit.
Do you offer eco-friendly cleaning options for environmentally conscious customers?
Yes, we understand the importance of sustainability. We offer eco-friendly solutions upon request, ensuring a clean home without compromising the planet.
What if I have specific areas of concern or special instructions for the cleaning?
Your input is valuable to us! We encourage you to communicate any specific requests or areas of focus you may have. Our cleaners will prioritize your needs and ensure they're addressed to your satisfaction.
How far in advance should I book my cleaning appointment?
We recommend booking your appointment at least a day in advance to secure your preferred date and time. However, we understand that sometimes you may need a last-minute cleaning, so feel free to reach out, and we'll do our best to accommodate your request. Your satisfaction is our priority, and we strive to provide flexibility to meet your needs.
Do you offer discounts for regular cleaning services or referrals?
Yes, we value loyalty and referrals! Ask about our special offers and discounts for recurring cleaning appointments or when you refer a friend or family member to us.
What COVID-19 precautions do you take during cleaning appointments?
Your health and safety are paramount. Our cleaners strictly adhere to all recommended COVID-19 protocols, including wearing masks, sanitizing equipment, and maintaining social distancing measures.
Can you trust our cleaners? Rest assured, we've got you covered.
We understand the importance of trust when it comes to inviting cleaners into your home. That's why we've implemented a thorough background check and screening process for all our cleaners, ensuring they meet our high standards of reliability and professionalism. Additionally, we prioritize your peace of mind by being fully insured. Your satisfaction and safety are our top priorities, guaranteeing a worry-free cleaning experience every time.
How do you handle privacy and confidentiality during cleaning?
Your privacy is respected. Our cleaners are trained to handle your space with discretion, ensuring that your personal belongings and sensitive information remain confidential and secure.